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My Story

With 11+ years of experience and a Master’s in Multimedia, I have evolved from a visual designer into a Strategic Service Design Leader. I specialize in turning complex business logic into seamless digital experiences for Fintech and Telecom giants like The City Bank PLC and Banglalink. My goal is simple: simplifying complexity to drive measurable business growth.
Hello, I’m Faysal. A multidisciplinary product leader dedicated to bridging the gap between user needs and technical feasibility. With over 11 years of experience, I have architected digital solutions for B2B and B2C sectors, shaping products that serve millions of users daily.
Currently, I serve as the AVP & Senior Service Design Manager at The City Bank PLC, where I lead the strategic vision for seamless financial experiences.

Project complete

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Happy clients

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Team Members

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Awards Winning

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Core Values

01

Strategic Service Design

Architecting digital ecosystems that align business strategies with user needs to drive retention and growth.

02

Data-Driven UX

Delivering proven ROI by grounding every design decision in deep user research and data insights.

03

Scalable Design Systems

Building robust libraries that streamline development, reduce technical debt, and ensure unified brand experiences.

04

AI-Driven Design Innovation

Leveraging Generative AI to accelerate prototyping and create smarter, future-ready user experiences.

05

Design Operations (DesignOps)

Optimizing team workflows and governance to scale design impact across large organizations efficiently.

06

Product Vision & Strategy

Defining clear roadmaps that bridge business goals with user needs to ensure market success.

07

Omnichannel Experience

Creating seamless, unified user journeys across Web, Mobile, and Enterprise touchpoints for consistent engagement.

Testimonials

Strategic Service Design

Fintech & Telco Ecosystems

Enterprise UX Architecture

Scalable Design Systems

Data-Driven Research

Product Leadership

AI-Driven Design Innovation

Human-Centered Strategy

Design Operations (DesignOps)

Cross-Platform Experiences

Say Hello!

hello@faysal.design

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